This article is created for you as a supplier in Event Logic:
To communicate with the customer, you enter via the offer request. You can reach it either by clicking Open in a previous email or via the login (contact us if you want or help with changing login details).
To send a message to the customer, you first go to the offer, then press the gray tab Messages right next to the offer specification (see picture below).
When you have sent a message, the customer receives an email that they have received a message from you. When the customer then replies to you, you also receive an email that they have sent you a message.
As a supplier, you have all direct contact with the customer. All communication between you and the customer must be handled in Event Logic unless the customer specifies otherwise. This is because the customer then has all the information regarding an event gathered in one and the same place. It also becomes easy for the customer when they have several users involved in the same event so that everyone can see the history.
When the customer has booked, you will see invoicing information and the contact information for the customer that they themselves chose to provide. You will find the details at the top of the request under the general information.
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