This article is created for you as a supplier in Event Logic.
In this article
When a customer makes changes to a quote they have received or to a booking they have made, you need to review these and answer them.
Once an update has been made by the customer, you will receive an email informing you that updates to the offer/booking has been made and you will also receive a link that takes you directly to the offer/booking. You can also find the request via the Action Required tab on your homepage.
Changes in a request offer
The rows that you need to review are marked in the quote with the following color:
A green line is a new part added by the customer.
A blue line is changes made to an existing entry.
A red, crossed out line, means that the part has been removed by the customer.
By holding the pointer over the underlined text in the row, the changes will display in a pop-up bubble.
You now make changes to your quote depending on whether the customer has added anything, changed amounts or the time. Once you have filled in the prices, click Send offer so that your updated quote reaches the customer. If you are not able to receive the customer after the changes, click Decline request.
Changes in a booking
Similar to changes in a request for quotation, the rows that you need to revise are marked in the specification with color:
A green line is a new part added by the customer.
A blue line is changes made to an existing entry.
A red, crossed out line, means that the part has been removed by the customer.
By holding the pointer over the underlined text in the row, the changes will display in a pop-up bubble.
You now have the option to: accept the change, reject the change or make your own changes. Click on the Action button and choose what you want to do. If you need to add or adjust the price of a row that has been changed, click on Do your own changes instead. Then adjust and save.
You also have the option to add your own rows at this stage, click the Add a row button.
If you want to accept all changes at once (for example if there has been a change to participants and all rows have been affected by the change), you can scroll down and click on Action for all and then click on Accept all. You also have the choice of declining all changes. When you have reviewed the changes and responded to them, click on Send answer.
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